FAQs

Rental

Payment

• + How do I confirm and pay my reservation?

• + Which payment methods are allowed?

• + Are there any hidden costs?

• + How does the Flexible Payment work?

Rates & Reservation

• + Is there a minimum rental period?

• + How is the night rate calculated?

• + What are the insurance and service costs for?

• + What's the preparation cost for?

• + Are there discounts available?

Online check-in, pick up and return

• + How does the online check-in work?

• + What do I need to bring when I collect the campervan?

• + What is Indie Campers' safety policy?

• + Is there a 24hr pick up/drop off service?

• + Where are the collection and delivery depots?

• + Where can I pick up and drop off the van?

• + Some cities you serve have more than one airport. For which airport do you provide a shuttle service to your depot?

• + What are the conditions of returning the campervan?

• + What happens if I arrive late for the collection of the campervan?

• + What happens if I miss my flight or it is delayed?

Documentation and basic requirement

• + Which driving licence is required to drive a campervan?

• + Is there a minimum age to drive a campervan?

• + How many people can drive the campervan?

Cancellation / Modification / Upgrade Policies

• + What should I do if I have to cancel my reservation?

• + What is the flexible Cancellation Policy?

• + What is the upgrade policy?

• + How does the Best Price Guarantee work?

The Campervans

Campervan models and characteristics

• + How can I choose the best model for my necessities?

• + What is the model and engine of the vehicles?

• + Do the campervans have manual or automatic transmission?

• + How many people can ride in a campervan?

• + Can I choose between the Classic or Indie design for my campervan?

• + Can I actually see the campervans before confirming the booking?

• + Can the campervans accommodate people with special needs?

Campervan conditions

• + How do you clean the vans?

• + Are the campervans supplied with a full tank of diesel?

• + Do I have to refuel them?

• + Do I have to clean the campervan?

Campervan equipment

• + What is included in every rental?

• + Does the campervan have air conditioning?

• + Does the campervan have an independent heating system?

• + How does the shower work?

• + How does the chemical toilet work?

• + What is a cooling box? How does it work?

• + Does the campervan have sockets and plugs inside?

• + What is included in the kitchen kit?

Campervan autonomy

• + What is the capacity of the fuel tank? How is the fuel consumption?

• + What is the capacity of the water deposit? And how do I empty the grey water deposit?

• + Where can I refuel the freshwater tank?

• + If I don’t plug the camper in overnight, may I run out of energy?

Extras

• + Can I rent extra equipment such as surfboards, wetsuits and other cool stuff?

• + What if I want to add or delete an extra after the booking is concluded?

• + Do the campervans have surf or bike racks?

• + How does the WiFi work? Is it available everywhere in Europe?

• + What is the "After-trip Cleaning (pet-friendly)" extra?

• + Do I need to bring bedding sheets or sleeping bags?

• + What kind of surf boards are available to rent for my road trip?

• + Do I need to bring child seats?

• + What is included in the "Essentials Travel Kit"?

Protection

• + Is the campervan covered?

• + What is the security deposit? How is it retained?

• + What do the Protection Plans cover?

• + Are there exclusions to the maximum liability of each Protection Plan?

• + Does any protection plan cover my personal belongings?

Pets

• + Are pets allowed?

Gas Policy

• + What is the gas policy?

Kilometers/miles policy

• + What is the kms (or miles) policy?

Trip

Travel tips

• + Do you have a list of best spots and places to visit?

• + Do you have a list of recommended campsites?

• + Where am I allowed to travel?

• + Do I have to stay in a campsite during the night?

• + How do I pay tolls?

• + Can I take a campervan from the UK to the EU and vice-versa?

Emergencies and Roadside Assistance

• + What happens if the campervan has any problems? Is there roadside assistance?

• + Who should I contact with any campervan questions?

Dedicated travel information

• + What are the special regulations for Swiss customers travelling in Switzerland?

Subscription Plans

Rental conditions

• + Where is a long term campervan hire available and who can subscribe?

• + Is there a minumum/maximum subscription period?

• + What is included in the long term rental?

• + Can I pick up the campervan in one location and drop it off in another one?

• + Can I check out the campervans before subscribing?

• + Can I renew my subscription?

• + What is the upgrade/downgrade policy?

Service

• + How many people can drive the campervan on a subscription?

• + What is the mileage policy on a campervan subscription plan?

• + Are all campervans insured?

• + Is customer support included in all subscription products?

Payment

• + How does payment work?

• + Is there any security deposit?

• + What is the cancellation policy?

• + Why is the monthly price always the same (every month) on the annual subscription plan?