Indie Campers EU-GDPR Privacy Policy

Last updated: 10 February 2023

The Indie Campers Group recognizes the importance of protecting the personal data of all those who visit the website or interact in any other way with any entity of the Group. The Indie Campers Group complies with the legislation in force in this matter, namely, the Regulation (EU/EEA) No. 2016/679 General Data Protection Regulation (“GDPR”).

Indie Campers Group

The following entities are part of the Indie Campers Group: Indie Campers SA, WCC LDA, Indie Campers Spain, S.L. , Indie Campers France S.A.R.L , Indie Campers Italy S.R.L. , Indie Campers Germany GmbH , Indie Campers Belgium SPRL , Indie Campers Adriatic D.O.O. , Indie Campers UK LTD , Indie Campers Iceland, ehf. , Indie Campers Ireland Limited, Indie Campers Central Services, Unipessoal Lda, Indie Campers Netherlands, B.V. , Indie Campers Sweden AB , Indie Campers AV GmbH, INDIE CAMPERS POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Indie Campers Finland Oy, INDIE CAMPERS NORWAY AS.


This privacy policy applies to all personal data collected through the website or any other interaction with the Indie Campers Group that is processed by any of its entities.


About any question related to this privacy policy or any other question that concerns the protection of your personal data, you can contact us through email


You agree to provide us with the information we request for identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information. You will need to complete specific verification procedures before you are allowed to use the Services. Your access to the Services may be altered due to information collected on an ongoing basis. The information we request may include certain identification verification by the Persona Program, having to provide Indie Campers with a photo of your identification card

Your following personal data is collected in the customer/user registration: Name, Postal address for sending and invoicing, Mobile phone, Telephone, identification tax, Date of Birth, Email address, Credit/Debit Card, Driving License Number, and Citizen Card number or Passport.

You authorize us to make the inquiries, whether directly or through third parties, that we consider appropriate, in our sole discretion, to verify your identity or protect you and us against fraud or other financial crimes and to take action we reasonably deem necessary based on the results of such inquiries.

The following data will be obtained through the navigation on the website: data identifying the I.P. address, type of device, your browser and version, log in and account information, including user name, preferences regarding marketing, and cookies, flags, and web tags (pixel), payment or credit card information, in this case, always observing the SSL protocol.

Purposes of the processing

Indie Campers will process your personal data, manually and / or automatically, for the following purposes:

1. Contractual relationship management: Your personal data is processed for the purpose of managing the contractual relationship with the client, namely for the purposes of: - Pre-contractual procedures; - Reservation; - Signing of the vehicle rental contract without driver; - Rental monitoring; - Invoice management; - Management of fee payments; - Management of potential complaints; - Management of compensation for potential damage to the vehicle and insurance management; - Post-rental communications but appear within the scope of the rental contract; - Invoice management; - Management of payment of your fees; - Management of fines, in particular in relation to communications with competent authorities; - Management of potential complaints; - Management of compensation for potential damage to the vehicle.

2. Marketing: If you expressly consent, we may also process your data with the purposes of sending you information and news about your events, campaigns, special offers, products and campaigns, offers and through any communication channel, namely through the use of email, and SMS or postal mail.

3. Insurance: We share personal information with our Insurance providers which allows you to take out insurance for a specific rental. The insurers need to have access to basic information about the policyholder and the insured object in order to issue and administer the requested insurance. Information is only passed on to the insurer if a user applies for insurance. Complete information about the insurers' processing of personal data can be found on their own websites.

4. Legal Requirements

Geolocation data processing

Geolocation The data relating to geolocation via GPS services, Geofencing and Live map implemented in the vans as well as other telematics technology, may be used and processed for the following purposes: Ensure the safety of those who will be transported in the vans as in cases of emergency the knowledge of the exact location of the van and consequently of the passenger may be a decisive factor; Ensuring the security of the van itself, alerting in situations of theft or robbery of Indie Campers as well as alerting in situations of mechanical failure of the van. Ensuring contractual compliance between the parties, namely in situations where the party is not authorised to travel to certain territories or travel more than a certain number of kilometres, as well as complaint management. With your consent, we may use in-car data systems to collect data about the condition and performance of the vehicle through the following technologies: - Adblue Levels - Mileage - Regressive Counters - DTC Codes - Connection to CAN - Notifications - Battery Reaching Minimum Tension - Temperature rising above certain level - API - Possibility of stopping vehicle remotely - Data import and export capabilities - Fleet management system The lawfulness of the use and processing of data will always arise (i) from the consent given by the customer, (ii) from the need to use the data for the performance of the contract entered into between the parties, (iii) for the defence of the vital interests of the customer or (iv) for the effect of the legitimate interests pursued by Indie Campers


Your data is processed lawfully and in accordance with the provisions of article 6 of the GDPR, namely because the processing at stake is necessary for the performance of a contract to which the data subject is a party, or for pre-contractual steps at the request of the data subject. However, if consent is the legally suitable means of obtaining the lawfulness of a particular processing of personal data, the data subject has the right to withdraw his consent at any time. To withdraw your consent, you can contact us by email to the following email address:

Rights of data subjects

At any time and free of charge, you can exercise your rights provided for in the General Data Protection Regulation, namely: • Right of access; • Right of rectification; • Right to be forgotten; • Right to restriction of processing; • Right to data portability; • Right to object; • Right to object automate processing.

The aforementioned rights may be exercised by duly substantiated written communication to the following email address:

Storage period

We keep your data only for the period of time strictly necessary arising from the scope of the purposes set out in this privacy policy applicable in any case.

Third party

The Indie Campers Group may communicate the personal data of its users to third parties, service providers of the Indie Campers Group, namely service providers in matters of IT support. These companies are provided only with the personal data necessary for the provision of the service in question and these entities undertake to process the said personal data solely and exclusively for the fulfillment of the purposes indicated above. Likewise, the processing of user data may be carried out by a suitable service provider, hired by the Indie Campers Group or its business group. The aforementioned service provider will treat data exclusively for the purposes established by the Indie Campers Group and on behalf of the Indie Campers Group, with respect for the instructions issued by it and in strict compliance with the law.

International data transfers

Indie Campers will not transfer your data to entities located in countries outside the European Economic Area (EEA), unless required by law.

Automated decisions

Indie Campers will be able to create user profiles, which will allow the adoption of automated decisions, based on personal characteristics, preferences, history of behavior and location. In these cases, the user will have the right to request human intervention in the decision by sending an email to the following address:

Protection measures and management of personal data

Indie Campers applies several technical and organizational measures suitable to protect users' personal data, including encryption and authentication tools, to maintain the security of their personal data and uses secure servers, firewalls and communications encryption.

Cookies policy

Indie Campers uses automatic data collection systems such as cookies. The cookies that are used on this website can be installed by the same, which originate from the different servers operated by it, or from the third party servers that provide services and install cookies and / or web beacons (for example, cookies that are installed to promote advertising services or certain content through which the user views advertising or content at predetermined time). The user will be able to search his computer's hard disk according to the browser's instructions. The user has the possibility to configure his browser to be notified, on the computer screen, about the receipt of cookies and to prevent their installation on the hard drive. Information pertinent to this configuration is available in instructions and manuals of the browser itself. If you configure your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered through this website).

Changes to privacy policy

Applicable law and our business practices may change over time. If we decide to update our privacy policy, the changes will be posted on our website, so we recommend that you periodically review this document to stay up to date. If we materially modify the way we process your personal data, we will notify you in advance and, when legally required, we will ask for your consent prior to the implementation of such changes.