Customer Reviews
5 People
13 days
Venice → Venice
Atlas 5 Auto
The staff should explain more about the van and the insurance politics should be more clear in the website
The van was great, good drive, felt brand new
The staff should explain more about the van and the insurance politics should be more clear in the website
The van was great, good drive, felt brand new
2 People
5 days
Venice → Venice
VW California
Everything was great! We enjoyed using Indie Campers - Venice for our Italian Dolomite adventure. Martha was a great check - in host! We loved her energy! Everything was great! We enjoyed using Indie Campers - Venice for our Italian Dolomite adventure. Martha was a great check - in host! We loved her energy!
Everything was great! We enjoyed using Indie Campers - Venice for our Italian Dolomite adventure. Martha was a great check - in host! We loved her energy! Everything was great! We enjoyed using Indie Campers - Venice for our Italian Dolomite adventure. Martha was a great check - in host! We loved her energy!
2 People
5 days
Venice → Venice
VW California
Cleaner product, better van fine
Cleaner product, better van fine
1 People
5 days
Venice → Venice
VW California Premium
Everything is fine, man. Very new vehicles, with an excellent level of camperization quality.
Transparency about not receiving a chemical toilet by default would be handy, my electrical socket did not work so charging was a pain, and the windshield light block does not close unless you remove the rear view mirror.
Everything else was seemless. Very friendly staff at the Venice depot. Helpful customer service in Scotland Great for a weekend trip, but the low sink and no standing space unless the pop is up (and bed packed away) would make for a painful trip longer than a week.
Drives easy, feels like a car. The electric steering makes turning effortless
Everything is fine, man. Very new vehicles, with an excellent level of camperization quality.
2 People
4 days
Venice → Venice
Nomad Pop Top
Van wasnt as clean as anticiapted Really wasy to use, was our first time doing this and loved it
Van wasnt as clean as anticiapted Really wasy to use, was our first time doing this and loved it
4 People
7 days
Venice → Venice
Atlas 5 Auto
Service and vehicle is outstanding. Met every expectation. Highly recommended The vehicle was great, facilities and stability is great. Highly recommended
Service and vehicle is outstanding. Met every expectation. Highly recommended The vehicle was great, facilities and stability is great. Highly recommended
2 People
13 days
Venice → Venice
Joa
The walkthru during check in was good but a few things were not 100% clear. It would be good to have a more in depth recording and easy to find online.
For example our water heater was inconsistent in turning on. The experience with Indie Campers was great.
A shuttle however to/from the airport would be amazing as the depot is very difficult to access.
The walkthru during check in was good but a few things were not 100% clear. It would be good to have a more in depth recording and easy to find online.
For example our water heater was inconsistent in turning on. The experience with Indie Campers was great.
A shuttle however to/from the airport would be amazing as the depot is very difficult to access.
2 People
4 days
Venice → Venice
VW California Premium
The car was in need of a service in the backseats. The staff was superb, keep them Ideal for couple, the client should check everything by himself/herself
The car was in need of a service in the backseats. The staff was superb, keep them Ideal for couple, the client should check everything by himself/herself
4 People
5 days
Venice → Venice
Atlas 5 Auto
Enrique is very kind.
Enrique muy amable.
Enrique is very kind.
3 People
8 days
Venice → Venice
Etrusco
Make it easier to contact the phone to get information before booking. It took me two days to book and I needed direct contact with an operator. Only one person who spoke English answered me and we couldn't understand each other.
I also recommend integrating other information into the tutorial. For those who have no experience with campers and it is important. Excellent experience with the Etrusco camper model. I had never driven a camper and it was quite easy
I would like to point out the kindness and helpfulness of the person who welcomed me at the pick up (Martha).
Rendere più semplice contatti telefonici per avere informazioni prima di prenotare. Ho impiegato due giorni per riuscire a prenotare e avevo bisogno di un contatto diretto con un operatore. Mi ha risposto solo una persona che parlava inglese e non riuscivamo a capirci.
Consiglio anche di integrare altre informazioni sul tutorial. Per chi non ha esperienza di camper e è importante. Ottima esperienza con il modello Etrusco camper. Non avevo mai guidato un camper ed è stato abbastanza facile
Segnalo la gentilezza e disponibilità di chi mi ha accolto al pick up (Martha).
Make it easier to contact the phone to get information before booking. It took me two days to book and I needed direct contact with an operator. Only one person who spoke English answered me and we couldn't understand each other.
I also recommend integrating other information into the tutorial. For those who have no experience with campers and it is important. Excellent experience with the Etrusco camper model. I had never driven a camper and it was quite easy
I would like to point out the kindness and helpfulness of the person who welcomed me at the pick up (Martha).
2 People
5 days
Venice → Venice
Joa
It would be helpful to provide a full explanation at check-in even if the customer does not ask specific questions (because they are beginners) and to check with the person renting the vehicle that everything is working (water, gas, toilet). We left and when we turned on the gas for the first time we realized that the connected cylinder was completely empty, so we could not use it in the evening and the next day we asked for support to change it. However, this second cylinder was also perhaps partially empty, so we were only able to use it for 2 meals. The level of the cylinders should therefore always be checked and shown how to turn on the stove correctly. Thank you! Great experience, van with few kilometers, working. More attention should be paid to checking that everything is working (the gas cylinder attached was actually empty). We recommend the Joa!
Sarebbe utile fornire una spiegazione completa al momento del check in anche se al cliente non vengono domande specifiche (perchè alle prime armi) e verificare con chi noleggia il veicolo che tutto sia funzionante (acqua, gas, toilette). Siamo partiti e alla prima accensione del gas ci siamo accorti che la bombola collegata era completamente finita, quindi non abbiamo potuto utilizzarlo la sera e il giorno dopo abbiamo chiesto supporto per cambiarla. Tuttavia, anche questa seconda bombola era forse parzialmente scarica, quindi siamo riusciti a utilizzarla solo per 2 pasti. Andrebbe quindi sempre verificato il livello delle bombole e mostrato come accendere correttamente i fornelli. Grazie! Bellissima esperienza, furgone con pochi chilometri, funzionante. Servirebbe maggiore attenzione nella verifica del funzionamento di tutto (bombola del gas attaccata era in realtà scarica). Consigliamo il Joa!
It would be helpful to provide a full explanation at check-in even if the customer does not ask specific questions (because they are beginners) and to check with the person renting the vehicle that everything is working (water, gas, toilet). We left and when we turned on the gas for the first time we realized that the connected cylinder was completely empty, so we could not use it in the evening and the next day we asked for support to change it. However, this second cylinder was also perhaps partially empty, so we were only able to use it for 2 meals. The level of the cylinders should therefore always be checked and shown how to turn on the stove correctly. Thank you! Great experience, van with few kilometers, working. More attention should be paid to checking that everything is working (the gas cylinder attached was actually empty). We recommend the Joa!
2 People
6 days
Venice → Venice
VW California Premium
The cleaning was not very thorough.
For the rest, the vehicle corresponds well to expectations. Everything went well upon receipt of the vehicle. It had the equipment announced, everything is functional. It runs very well and drives like a "normal" car. The only downside is that the cleanliness was not perfect.
Le nettoyage n'était pas très approfondi.
Pour le reste, le véhicule correspond bien aux attentes. Tout s'est bien déroulé à la réception du véhicule. Celui ci avait bien les équipements annoncés, tout est fonctionnel. Il roule très bien et se conduit comme une voiture "normale". Seul bémol, la propreté n'était pas parfaite.
The cleaning was not very thorough.
For the rest, the vehicle corresponds well to expectations. Everything went well upon receipt of the vehicle. It had the equipment announced, everything is functional. It runs very well and drives like a "normal" car. The only downside is that the cleanliness was not perfect.
2 People
6 days
Venice → Venice
VW California
Facilities were fantastic and very easy to use. Great features inbuilt in the design Fantastic van that was very easy to use and great to drive. Could fit up to 4 adults but it would be tight. A great way to get to the see the country!
Facilities were fantastic and very easy to use. Great features inbuilt in the design Fantastic van that was very easy to use and great to drive. Could fit up to 4 adults but it would be tight. A great way to get to the see the country!
4 People
11 days
Venice → Venice
VW Grand California
Sabaz (dont know if the name is right) is amazing! The whole team made a great job Super vehicle perfect for a surf trip but a bit expensive
Al momento tutto ok Esperienza da provare una volta nella vita!
Sabaz (dont know if the name is right) is amazing! The whole team made a great job Super vehicle perfect for a surf trip but a bit expensive
2 People
16 days
Venice → Milan
Atlas 5 Auto
Everything was good! 😊 The camper van we had was very convenient and cozy. We would definitely use Indie Campers in the future!
Everything was good! 😊 The camper van we had was very convenient and cozy. We would definitely use Indie Campers in the future!
2 People
7 days
Venice → Venice
VW California
Was great Great experience, friendly staff, no issues with the vehicle, all round awesome trip. Would book again.
Was great Great experience, friendly staff, no issues with the vehicle, all round awesome trip. Would book again.
1 People
5 days
Venice → Venice
VW California Premium
Clear indication where to check in or out? A lot of people standing around, confused about this I’m glad I went with the smaller van. It fit in a lot of parking spots and I didn’t have to worry as much about the height etc.
This was important traveling in the Dolomites. A larger van would be doable, but the smaller one really made for less stress
Clear indication where to check in or out? A lot of people standing around, confused about this I’m glad I went with the smaller van. It fit in a lot of parking spots and I didn’t have to worry as much about the height etc.
This was important traveling in the Dolomites. A larger van would be doable, but the smaller one really made for less stress
2 People
9 days
Venice → Venice
VW California Premium
The VW California was a fantastic van for 2 people. Plenty of room for sleeping and cooking and the van was small enough to feel comfortable driving around the mountain roads
The VW California was a fantastic van for 2 people. Plenty of room for sleeping and cooking and the van was small enough to feel comfortable driving around the mountain roads
2 People
14 days
Venice → Venice
VW California Premium
patricia and matteo were fantastic
patricia and matteo were fantastic
2 People
5 days
Venice → Venice
VW California Premium
On the second day our shower stopped working. They say it's a common problem so there's no need to worry. They also didn't give us the portable toilet which we paid for but it's very uncomfortable, I don't recommend asking for it. For everything else, it was great!!!
Al segundo día nos dejo de funcionar la ducha. Dicen que es un problema común así que no hay que preocuparse. Tampoco nos dieron el baño portátil el cual pagamos pero es muy incómodo, no recomiendo pedirlo. Por todo lo demás, fue genial!!!
On the second day our shower stopped working. They say it's a common problem so there's no need to worry. They also didn't give us the portable toilet which we paid for but it's very uncomfortable, I don't recommend asking for it. For everything else, it was great!!!
2 People
9 days
Venice → Venice
VW California
You could just let the option to add an additionnal driver while on trip. Perfect vehicle for a couple!
You could just let the option to add an additionnal driver while on trip. Perfect vehicle for a couple!
2 People
7 days
Venice → Venice
VW California Premium
Great experience. I would recommend it.
Great experience. I would recommend it.
2 People
7 days
Venice → Venice
Nomad Pop Top
More explanations and check the interior before renting Good experience and very good choice
Más explicaciones y revisar el interior antes de alquilar Experiencia buena y muy buena elección
More explanations and check the interior before renting Good experience and very good choice
4 People
12 days
Venice → Venice
Nomad Pop Top
Friendly staff would have been nice and basic communication. Spend longer showing you how to use the van and make sure the grey water tank has been emptied, the smell was unbearable and took us 3 days to work out. We had a great trip and the van met all our needs. Picking up the van was a little stressful. Not very friendly staff and no communication on how long the van would be ready, very rushed instructions on how to use the van.
Can’t comment on drop off as we just left the van and keys there before they opened.
Overall our experience was a very good one and we would use them again. One tip would be to make sure the grey water tank is empty at pick up or you will be left with an unbearable smell in your van until emptied.
I hope this helps as we were very worried by some of the reviews but we had a great trip with our children.
Friendly staff would have been nice and basic communication. Spend longer showing you how to use the van and make sure the grey water tank has been emptied, the smell was unbearable and took us 3 days to work out. We had a great trip and the van met all our needs. Picking up the van was a little stressful. Not very friendly staff and no communication on how long the van would be ready, very rushed instructions on how to use the van.
Can’t comment on drop off as we just left the van and keys there before they opened.
Overall our experience was a very good one and we would use them again. One tip would be to make sure the grey water tank is empty at pick up or you will be left with an unbearable smell in your van until emptied.
I hope this helps as we were very worried by some of the reviews but we had a great trip with our children.
4 People
7 days
Venice → Venice
Nomad Pop Top
Solar panels, possible mini air con unit Overall excellent van the pop up top was bigger than I thought definitely recommend
Solar panels, possible mini air con unit Overall excellent van the pop up top was bigger than I thought definitely recommend